TERMS AND CONDITIONS

These Terms & Conditions set out the terms under which Wavecrest Networks Limited (“Wavecrest”), provides you with the ability to make calls using the World Calling International Calling mobile phone application (the "App").

You cannot accept these terms if you are not lawfully entitled to use the App in the country in which you are located or resident or if you are not of age to form a binding agreement with Wavecrest.

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Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and the terms governing your use of the App. By using the App, you agree to these Terms & Conditions. The essential terms of these Terms & Conditions are:

• We do not recommend that you try to call an emergency services number using the App for a number of reasons. Please dial the relevant number from your standard mobile or landline.

• When you top-up your credit on the App it will last for 180 days from the date of your last top-up

• When using the App a connection charge applies in addition to any applicable charges from your mobile or landline provider and the international destination rate.

• All international destination rates are subject to change. For the current rates, check the App. 

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If you have any queries, please contact us via e-mail at ask@worldcalling.co.uk. Alternatively, please read our FAQs to see if you can find the answer your query there.

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References to "we", "us" and "our" are to Wavecrest and we refer to you as "you" and "your", while words that begin with capital letters are used across these terms as definitions.

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1. What is The App?

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1.1 To utilise the App and make calls around the world you must first purchase credits or top-up by purchasing a voucher of a certain monetary value which will be applied towards the App. To top-up the App, go to the 'Account' screen of the App using a credit card, pre-purchased voucher or redeeming a promotion code.

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1.2 The App top-up comes in a variety of monetary values ("Credit(s)"). Please see the App for the details of the top-up amounts we currently offer.

 

1.3 Generally there are three parts to the process of making a call, but how this is achieved may vary by service:

a) Connection Charge: this is a one-off charge each time you make a call, using the App, which covers the costs of our UK switching equipment. The connection charge is applicable to calls lasting longer than 4 minutes where the 5th minute is billed as 2 minutes.

b) Destination Rates: these are minute plus minute rates charged for calling the specified country and will vary depending on whether you are calling a mobile or landline.
Please visit the 'Rates' section of the App for the current Destination Rates as published and updated from time to time. 

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1.4 For further information on how to use your the App, please see the help and FAQ information on our website www.worldcalling.co.uk or email us at ask@worldcalling.co.uk.

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2. Validity Period

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2.1 Credits purchased as Top-up via the App are valid for 180 days from the time of purchase or the date of your last top-up within the 180 days ("Validity Period"). This means that if you top-up within 180 days of your previous top-up, your Validity Period will re-start from the new date of top-up. You can top-up the App as many times as you like. After the Validity Period, you will still be able to access the App, but you will lose any remaining Credit. For the App you will need to top-up to use chargeable services, such as international calling. 

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3. Call Rates

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3.1 Each time you use the App, the credit will be reduced by the charges incurred, calculated by Wavecrest applying and deducting the total of the Destination Rates and any Connection Charge that may apply. All calls using the App are charged in one minute increments, rounded up to the nearest minute.

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3.3 We do not charge you for calling our Access Numbers which start 03. However, while these types of numbers are usually included in bundles allowances, you may incur charges from your phone service provider so please contact them to check whether this is the case and, if so, familiarise yourself with the charges which apply. By using the 'prefer Wi-Fi' feature within the App you can avoid Access Number charges or usage of your allowances that you could otherwise incur from your phone service provider. Wi-Fi data charges may apply.

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3.4 Connection Charges, Destination Rates and Surcharges are subject to change at any time and updated on the App. Please check for the most up-to-date Destination Rates, Connection Charge and Surcharges before you make a call as you will be charged at the then current rates listed at the time you make your call.

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3.5 All Connection Charges, Destination Rates and Surcharges published on the App include VAT.

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4. Security and Refunds

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4.1 It is your responsibility to ensure the security of your access to the App. For this reason, we suggest you do not install the App on a mobile phone that is not PIN protected. In this occurrence, please call our customer care as soon as possible to block use of your credit.

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4.2 Where the security of your access to the App is compromised (such as your mobile phone being lost, stolen or damaged), and your credit is used in an unauthorised manner, we are not able to provide you with a refund of any credit used in such manner.

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4.3 If you are unable to confirm you are the rightful owner of credit on your App, we are unable to transfer the credit to another App and you may lose any remaining credit. You will also lose any remaining credit to use the App after the Validity Period expires.

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4.4 Should you change your mind about your purchase within 30 days, we’ll happily offer a refund provided no credit has been used.

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5. Restrictions

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5.1 You cannot use the App for calling premium rate numbers or some non-geographic numbers (for example, 090), while calling Emergency Services using the App is severely discouraged.

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5.2 The App can be used:

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a) in the United Kingdom; and

b) Outside the United Kingdom – using the Wi-Fi feature of the App

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5.3 If you access the App from outside the United Kingdom, you do so at your own risk and you are responsible for your own compliance with local law.

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6. Availability of Services

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6.1 When we provide you with the App, we will use the reasonable skill and care of a competent service provider, but we cannot guarantee that the App will always be fault-free. Some things will be out of our control, for example, the App are dependent on the network operator which you use to access the App.

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6.2 Your access to the App may be occasionally suspended to allow for repairs, maintenance or the introduction of new facilities or services. Your access may also be suspended if we are required to restrict it following instruction from the government, the emergency services or any other competent or lawful authority. In these circumstances, we will attempt to restore the service to you as soon as we reasonably can. If there is an unusual use of the App (for example, significantly increased traffic indicating fraudulent use), we may temporarily suspend your use of the App to prevent you from incurring excessive or unwanted charges.

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6.3 You acknowledge and agree that in order to use the App, you require an active connection to the internet ("Internet Connection") and if you fail to have an Internet Connection you will be unable to use the App to make calls and this is at your own risk and potential additional cost as may be charged by your network provider.

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6.4 When using the Wi-Fi feature within the App, your call may be affected by the speed and quality of the Wi-Fi connection at your location.

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6.5 By installing the App on your phone, you consent to us checking your version of the App, and where applicable, pushing updates of the App to your phone. However, we have no obligation to make available any such updates, and reserve the right to require you to download and install updated version of the App as a condition of continuing to use the App.

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7. Our Responsibility to You

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7.1 Nothing in this paragraph 7 shall limit or affect our liability resulting from anything we provide to you being found to be unsafe or if something we do negligently causes death or personal injury.

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7.2 Subject to paragraph 7.1, if we are in breach of these Terms & Conditions, we will only be responsible for any losses that you suffer as a result and to the extent that they are a directly foreseeable consequence to both of us at the time you buy the App. We do not assume any liability for content received from calls made by you using the App.

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7.3 You acknowledge that we are not responsible for providing (or maintaining) the equipment that you use to access the App or the national or international telecommunications networks which your calls travel across.

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7.4 The App may contain links to other sites which are outside our control and not covered by these Terms & Conditions. We are not responsible for the content of those sites nor the use of any personal information you submit to those sites.

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7.5 The App may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the App complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

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7.6 Nothing in these Terms & Conditions affects your statutory rights (which include, for example, that we will provide the App to a reasonable standard and within a reasonable time). For more information on your statutory rights, you can contact your local Citizens Advice Bureau or Trading Standards Office.

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8. Your Responsibility to Us

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8.1 You must not use the App for any unlawful or fraudulent purpose, to make any communication which is, or is intended to be, malicious, fraudulent or hoax (including to the emergency services) or in any way which may damage or affect the operation of the App or any other telecommunications system.

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8.2 If you do not comply with this paragraph 8, the The App may be suspended indefinitely and you may be liable to compensate us for all liabilities, claims, damages, losses and costs (including legal costs) which we may suffer as a result.

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9. International Mobile Top Up (IMTU) (Also known as “Airtime Top-Up”)

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1. You agree that you will not access, use or attempt to use the IMTU service:

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1.1 Unless you are at least 18 years old (or you have the consent of your parent/legal guardian), and you have legal capacity to form a binding legal contract in any relevant jurisdiction; or

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1.2 In any way which violates Wavecrest’s term and conditions or usage policies.

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2. You acknowledge that the IMTU service will not be available on all mobile phone operator networks and that the network operators that do allow the IMTU service are subject to change and availability.

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3. You acknowledge that the IMTU service may not be available, in whole or in part, in certain regions, countries or jurisdictions.

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4. You must input the mobile phone number to which any IMTU is to be credited into the appropriate place on the App. You may be asked to enter the payee’s phone number twice. This is needed to ensure that IMTU is not sent to the wrong person because of a mistyped number.

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5. You will then be asked to select the amount of IMTU that you wish to credit that mobile phone number with.

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6. It is your responsibility to ensure that you have correctly inputted the mobile phone number. If you enter the wrong number the transfer will go ahead and there is no way to reclaim or redirect the IMTU once the instruction has been processed.

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6.1 We are not liable for execution of any IMTU based on incorrect information. If we have executed an IMTU in accordance with instructions you provided to us, and that information proves to be incorrect, we are not liable for the incorrect execution of the IMTU.

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7. The cost of IMTU will vary depending on the amount of IMTU that you wish to send and according to the denominations displayed in the App.

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8. The total amount (the transaction amount and any service fees) that you must pay will be displayed clearly in the App before you are asked to confirm your IMTU transaction.

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9. A number of countries around the world have chosen to apply taxes to incoming IMTUs. When sending to a Payee in these countries, the corresponding deduction will be made from the IMTU transaction amount, meaning the Payee will get a lower amount of IMTU.

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10. The IMTU is typically sent within a few seconds by us to the mobile phone number you provide upon successful payment by you. Occasionally, there may be a short delay before the relevant mobile operator applies the IMTU to the mobile phone number.

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11. Our obligation in relation to IMTU is simply to send IMTU in accordance with your instruction. The relevant mobile operator will be solely liable to you and the Payee of the IMTU for the provision of mobile services related to the IMTU. Once the IMTU is sent to a mobile phone number, it cannot be refunded or removed from the phone. To stop this mistake from happening, we ask you to ensure that the number you have entered is correct.

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12. You will not be able to cancel the IMTU once we receive your instruction. We may be obliged (for example, due to local laws or mobile operator restrictions) to limit the number of IMTUs that can be performed or the maximum value of IMTUs (the latter typically due to mobile operator restrictions) over a given period of time e.g. daily, weekly, monthly.

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13. We may refuse any Top-Up Request or Transfer at any time for any reason (or cancel it where relevant), including (but not limited to) the following situations:

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13.1 where we believe the IMTU services are being used or attempted to be used, whether by you or the recipient, for or in connection with illegal, fraudulent or unethical activities or in breach of these Terms, or in breach of any applicable laws, rules or regulations;

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13.2 where an IMTU involves any individual or entity on restricted or prohibited lists issued from time to time by any relevant government authorities;

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13.3 where we are required to do so by any relevant law, or where we have reason to believe processing an IMTU would violate any law; and

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13.4 where we are unable to verify your identity.

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14 We do not guarantee that the IMTU service will always be available or be uninterrupted. We reserve the right to suspend or withdraw the IMTU service:

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14.1 to deal with technical problems or make minor technical changes;

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14.2 for business and operational reasons; and

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14.3 to update the Services to reflect changes in relevant laws and regulatory requirements.

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10. Intellectual Property

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10.1 10.1 Wavecrest owns, or is the licensee to, all right, title and interest in and to the App, including any patents, inventions, copyright, utility models, designs (both registered or unregistered and including rights relating to semi-conductor topographies), database rights, trade marks (both registered and unregistered) together with all rights to the grant of and applications for the same and including all similar or analogous rights and all other rights in the nature of intellectual and industrial property throughout the world and all future rights of such nature.

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10.2 To the extent permitted by law, you will not copy, modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the App or otherwise commercialise the App. You will not remove, obscure or alter any copyright notice, trademark or other proprietary rights notice affixed to, contained within or accessed in conjunction with or by the App.

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11. Privacy Policy

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11.1 In the case of any Customer who is an individual about whom Wavecrest processes personal data (as defined in the Data Protection Act 2018), the following shall apply:

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11.2. Wavecrest may process such personal data for the purposes of administering the relationship with the Customer and, as part of its use of such data, may transfer that data to other Wavecrest affiliates in jurisdictions outside the UK which do not provide the same level of protection for personal data as exists in the UK.

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11.3 Wavecrest may also, from time to time, use such personal data to provide the Customer, whether by telephone or facsimile or electronic mail or other means of communication, with details of promotions, products and services of Wavecrest may be of interest to the Customer.

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11.4 Wavecrest may process customer information with the Service for the prevention or detection of fraud, and to deal with customer enquiries.

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11.5 Wavecrest may share Customer’s personal information with other companies. For example, Wavecrest may use specialist companies to conduct market research on its behalf to see how Wavecrest can improve the services it offers. However, those companies can only process this information according to the instructions Wavecrest gives them.

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11.6 To help improve Wavecrest’s service and in the interests of security it may monitor and/or record the Customer’s telephone calls with it.

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11.7 Wavecrest may share Customer’s personal information with other companies. For example, Wavecrest may use specialist companies to conduct market research on its behalf to see how Wavecrest can improve the services it offers. However, those companies can only process this information according to the instructions Wavecrest gives them.

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11.8 By entering into this Agreement, the Customer expressly agrees to the use of personal data for the purposes described clause

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12.General

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12.1 If you allow another person to use the App they will be subject to these Terms & Conditions. We may transfer our rights under these Terms & Conditions to another business where we reasonably believe your rights will not be affected.

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12.2 By using the App, you represent to us that you are fully able and competent to enter into and abide by these Terms & Conditions.

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12.3 If you breach these Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms & Conditions.

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12.4 We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control.

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12.5 These Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England.

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12.6 These Terms & Conditions shall constitute the entire agreement between you and us regarding use of the App. If any provision of these Terms & Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms & Conditions, which shall remain in full force and effect.

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12.7 We may modify these Terms & Conditions at any time without notice to you and it is your responsibility to review these Terms & Conditions for any changes. Your continued use of the App following any amendment of these Terms & Conditions will signify your assent to and acceptance of its revised terms.

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2.8 Except as stated otherwise in this paragraph 11.8, this Agreement is not intended to confer benefit on any third party and no term of this Agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 or any equivalent legislation in any country by any person who is not a Party to it. Any member of the World Calling group may enforce any provision of these terms as if it were a party to these terms.

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13. Customer Services and Complaints

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13.1 If you have any queries, please email us at ask@worldcalling.co.uk

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13.2 We always try to offer you great service at World Calling but if you are feeling dissatisfied with your experience, please let us know. Our Customer Care Advisors will ask you about the nature of your complaint and seek to resolve the problem.

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13.3 The World Calling website is owned and operated by Wavecrest Networks Limited, a company registered in England whose details are as follows:

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Wavecrest Networks Ltd

Registered Number: 3290227

Registered Office:

71-75 Shelton Street,

Covent Garden,

London, WC2H 9JQ,

United Kingdom.

 

Customer Support: e-mail: ask@worldcalling.co.uk